Shipping Policy

Eyelily can support worldwide shipping to every customer. Free shipping if subtotal of order is over $29.99 while extra $4.99 will be charged for shipping fee if it's not.

The whole process of shipping and time is as following.

Verification and Processing

A confirmation email will be sent to you when you placed the order successfully. Eyelily will process the package in 24hrs (except weekends and holidays), then handover it to the origin airport. You will receive the tracking number within 7 business days after the order was placed.

It is difficult to exchange items or cancel the order when Eyelily starts to process the order, however, we will do our best to support your request. Please send email to service@eyelily.com if you have any questions regarding the order.

Shipping

We attach great importance to ensuring that the package is delivered to customers as soon as possible. Generally, you will receive the shipment in 16-25 business days from the date that it is placed. (Delivered Time = Processing Time + Shipping Time.)

Important Note

Please kindly be noted that shipping time has been affected by the Customs clearance policies since the Covid-19 happened. More stringent security checks get clearance time progressively longer. Therefore, delivery time will fluctuate slightly.